Terms & Conditions
Last updated: August 2026
Welcome to Nethabi Scents. These Terms & Conditions govern your use of our website and the purchase of products from Nethabi Scents. By using our website or placing an order, you agree to these Terms & Conditions.
1. About Nethabi Scents
Nethabi Scents is an online business offering fragrance and self-care products, including scented candles, diffusers, bath salts, and room & linen mists.
All products displayed on our website are subject to availability.
2. Website Use
You agree to use this website lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation or security of the website
Copy, reproduce or misuse website content without permission
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information on the website are accurate.
However:
Product colours may appear slightly different depending on your device or screen.
Product packaging may occasionally differ from images shown online.
Fragrance experiences can vary from person to person.
Products are subject to availability.
Nethabi Scents reserves the right to correct errors, update product information or discontinue products without prior notice.
4. Prices
All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been successfully placed and confirmed, except where an obvious pricing error has occurred.
Any applicable delivery charges will be displayed during the ordering process or communicated to you before your order is finalised.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is only considered accepted once payment has been successfully processed and/or Nethabi Scents has confirmed the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Payment failure
Incorrect or incomplete customer information
If an order is cancelled after payment has been received, any applicable refund will be processed using the appropriate payment method.
6. Payment
Payment must be completed using the payment methods made available on our website.
Orders will generally only be processed once payment has been successfully received or authorised.
Third-party payment providers may apply their own terms and conditions and privacy policies.
7. Delivery
We aim to process and dispatch orders within the timeframe communicated on the website or at the time of purchase.
Delivery times may vary depending on your location, courier availability, public holidays, peak periods and circumstances outside our control.
Customers are responsible for providing accurate delivery information. Nethabi Scents cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Once an order has been handed to the relevant courier, delivery is subject to the courier’s terms and delivery processes.
8. Returns, Exchanges and Refunds
We want you to be happy with your purchase. Returns, exchanges and refunds will be handled in accordance with applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (CPA) where applicable.
Because certain products are personal-use or consumable fragrance products, some returns may be subject to specific conditions.
Products may need to be:
Unused
In their original condition
Returned with original packaging where reasonably possible
Accompanied by proof of purchase
Please contact Nethabi Scents before returning a product so that we can provide the appropriate return instructions.
Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective or contains the incorrect product, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to help us assess the issue and arrange an appropriate remedy.
10. Product Safety
Please read and follow all product instructions, warnings and safety information provided with your products.
In particular, scented candles should never be left burning unattended and should be kept away from children, pets, flammable materials and other hazards.
Room and linen mists, diffusers and bath products should be used only as directed.
If you have allergies or sensitivities, review the relevant product information before use and discontinue use if irritation or an adverse reaction occurs.
11. Intellectual Property
All content on the Nethabi Scents website, including logos, branding, photographs, product descriptions, graphics, text and other materials, is owned by or licensed to Nethabi Scents unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
12. Third-Party Services and Links
Our website may use third-party services, including payment providers, delivery services, analytics tools and other technology providers.
We may also provide links to third-party websites. Nethabi Scents is not responsible for the content, availability, security or privacy practices of third-party websites.
13. Limitation of Liability
To the extent permitted by applicable law, Nethabi Scents will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical failures, interruptions to third-party services or events outside our reasonable control.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
15. Changes to These Terms
Nethabi Scents may update these Terms & Conditions from time to time to reflect changes to our business, products, website or applicable legal requirements.
The latest version will always be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, where applicable.
16. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and the rights and remedies available to consumers under applicable legislation.
17. Contact Us
If you have questions regarding these Terms & Conditions, an order, product or our services, please contact Nethabi Scents through the contact details provided on our website.
Nethabi Scents
South Africa
Email: [Insert business email]
Telephone: [Insert business telephone number]