Privacy Policy

Last updated: August 2026

Nethabi Scents respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or use our services.

1. Information We Collect

When you use our website, we may collect personal information such as:

Your name and surname
Email address
Telephone or mobile number
Billing and delivery address
Order and purchase information
Information you provide when contacting us
Website usage, device and technical information, such as IP address and browser type

We only collect information that is reasonably necessary to provide our products and services, process orders and operate our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of purchased products
Process payments
Communicate with you about your orders or enquiries
Provide customer support
Improve our website, products and services
Send marketing communications where you have given us permission to do so
Prevent fraud, abuse or unauthorised activity
Comply with applicable legal and regulatory requirements

3. Payments

Payments made through our website may be processed by third-party payment providers. Nethabi Scents does not normally have access to or store your complete card or banking details.

Payment providers process your information according to their own privacy policies and security practices.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Payment service providers
Delivery and courier companies
Website hosting and technical service providers
Website analytics and marketing service providers
Professional advisers where reasonably necessary
Government or regulatory authorities where required by law

Third parties are only provided with information reasonably necessary for them to perform their services or meet legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and support certain website functions.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect how some parts of the website function.

6. Marketing Communications

Where permitted by law, we may use your contact details to send you information about Nethabi Scents, new products, promotions or special offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records and complying with legal or regulatory obligations.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent
Opt out of direct marketing communications

To exercise a privacy right, please contact us using the details provided below.

10. South African Privacy Law

Nethabi Scents is committed to handling personal information in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

We aim to process personal information lawfully, reasonably and transparently and only for appropriate purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Nethabi Scents is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The updated version will be published on this page with the revised date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact Nethabi Scents through the contact details provided on our website.

Nethabi Scents
South Africa

Email: [Insert business email]
Telephone: [Insert business telephone number]